Products manufactured by Momobeam enjoy LIFETIME WARRANTY against manufacturing defects.
We do not assume responsibility ‘for damage to persons or property or loss of property’, resulting from the use, installation, uninstallation, or other applications relating to our products.
Items not manufactured by and distributed Momobeam are guaranteed DPL, therefore, to take advantage of the warranty, please follow the policies and procedures of the manufacturer.
Important: keep a copy of the bill of sale or invoice, failing this, the guarantee will not apply.
Ways’ returns – RMA Form
Use the RMA form (click to download the form) to request a repair under warranty
The form must be filled in all the fields, when compiling with false or erroneous information will be required to submit a new RMA.
Once we receive the RMA form, completed in all its parts, Momobeam release email an RMA (return authorization) with an indication of the shipping procedures. Be sure to return the product to Momobeam together with a copy of the RMA number and your full copy of the purchase document.
The returned product with RMA will be checked and verified by our technical department within a maximum of 15 working days. work starts from the date of receipt of the defective product, the time for the solution of the problem depends only by the nature of the same, it will be ourcare to resolve it as soon as possible.
The cost of shipping of the defective product and the repaired / replaced shall be choosen by the customer.
The form must always accompany the returned product, so it must be included in the packaging.
The defective product must be received by Momobeam within 15 days from the date of issuance of the RMA number, after that period, the number is no longer valid and must be requested again.
Shipments must be sent CARRIAGE PAID.
Not be accepted without authorization number (RMA) or shipping charges to Momobeam: in such cases, the shipment will be rejected.
The shipping address for return of the product is:
Momobeam di Giuseppe Spano’
Contrada Berbarello 508
91025 Marsala (TP) – Italy